Right of withdrawal
Right of revocation: You can revoke your contractual declaration within 2 weeks without giving reasons in writing (e.g. letter, fax, email) or - if the item is left to you before the deadline expires - by returning the item.
The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (or, in the case of recurring delivery of similar goods, not before receipt of the partial delivery) and also not before the fulfillment of our information obligations according to Article 246 § 2 in conjunction with § 1 Paragraphs 1 and 2 EGBGB as well as our obligations according to § 312g Abs. 1 S. 1 BGB in connection with Article 246 § 3 EGBGB.
You can use the attached Model withdrawal form but not mandatory.
The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation must be sent to:
Lenz & Leif
Mr. Matthias Honold
Fax no .: +49 711 51 89 05 28.
Consequences of revocation: In the event of an effective revocation, the services received by both parties must be returned and any benefits (e.g. interest) surrendered. If you cannot return the goods received, in whole or in part, or only in a deteriorated condition, you may have to compensate us for the value.
We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as if you were your own property and by refraining from anything that could impair its value.
You bear the direct costs of the return.
Exceptions to the right of withdrawal: Our special detergent is excluded from the withdrawal.