General terms and conditions of the online shop Lenz & Leif
All services provided by the online shop for the customer are based exclusively on the following general terms and conditions. Deviating regulations are only valid if they have been agreed in writing between the online shop and the customer.
2. Conclusion of contract
2.1 The offers of the online shop on the Internet represent a non-binding invitation to the customer to order goods in the online shop.
2.2 By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract.
2.3 The online shop is entitled to accept this offer within 7 calendar days by sending an order confirmation. The order is confirmed by sending an email. If the 7-day period has expired without success, the offer is considered rejected. The offer can be rejected without giving reasons.
3.1 All items will be delivered immediately, provided they are available from stock.
The delivery takes place within Germany as well as in EU countries and after prior clarification with the seller possibly also in other European countries, but only after clarification of the respective customs and freight regulations. The seller is responsible for the delivery decision.
If our suppliers fail to fulfill their contractual obligations, we are entitled to withdraw from the contract with our customer.
3.2 Unless otherwise stated in the offer, the delivery time within Germany is a maximum of 10 working days.
For deliveries abroad, the delivery time is a maximum of 15 working days, unless otherwise stated in the offer. Individual articles, product groups or manufacturers may have a longer delivery time.
3.3 If an article is not available at short notice, we will inform you by email about the expected delivery time, provided we have your address. Your statutory rights are unaffected.
4. Packaging and shipping costs
4.1 For delivery within Germany and packaging costs, we charge a proportionate lump sum of EUR 7.00.
For deliveries abroad within the EU, we charge EUR 17.00.
We charge EUR 30.00 for deliveries outside the EU.
If the number and weight of the items ordered differ significantly from an average order, we reserve the right to calculate the individual price of the shipment after prior notification. In this case you have the right to withdraw from the order.
For deliveries to all other countries not covered by 4.1, the shipping costs are calculated individually. The respective amount of the shipping costs will be communicated to you individually and is calculated from the destination country and package weight and scope. After notification of the shipping costs, you have the right to withdraw from the order.
4.2 On request, express deliveries can also be made - at additional costs for the respective courier service - provided the items are available immediately.
5.1 All prices quoted are final prices which include the statutory value added tax of currently 19%.
5.2 The following payment methods are possible for deliveries within Germany:
- by Paypal,
- via credit card,
(The debit takes place after the goods have been sent; the following credit cards are permitted: Mastercard, Visa and American Express.)
- in advance,
(The customer is obliged to pay the purchase price immediately after the conclusion of the contract by bank transfer to our account.)
If you pay in advance, you will receive an email from us with the exact invoice details. Therefore, please make sure you enter your email address and your telephone number in the order form so that we can contact you. When making your transfer, please state your name and the invoice number as the purpose of payment so that we can assign your incoming payment to the order.
5.3 For deliveries abroad, payment is made as described under 5.2.
5.4 The delivered goods remain our property until they have been paid for in full (retention of title according to §§158, 449 BGB). If the agreed payment deadlines are exceeded, we must charge reminder and processing fees.
6. Cancellation policy
6.1 Right of revocation: You can revoke your contract declaration within 2 weeks without giving reasons in writing (e.g. letter, fax, email) or - if the item is left to you before the deadline - by returning the item.
The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (or, in the case of recurring delivery of similar goods, not before receipt of the partial delivery) and also not before the fulfillment of our information obligations according to Article 246 § 2 in conjunction with § 1 Paragraphs 1 and 2 EGBGB as well as our obligations according to § 312g Abs. 1 S. 1 BGB in connection with Article 246 § 3 EGBGB.
You can use the attached Model withdrawal form but not mandatory.
The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation must be sent to:
Lenz & Leif
Mr. Matthias Honold
Fax no .: +49 711 51 89 05 28.
6.2 Consequences of revocation: In the event of an effective revocation, the services received on both sides must be returned and any benefits (e.g. interest) surrendered. If you cannot return the goods received, in whole or in part, or only in a deteriorated condition, you may have to compensate us for the value.
We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as if you were your own property and by refraining from anything that could impair its value.
You bear the direct costs of the return.
6.3 Exceptions to the right of withdrawal: Our special detergent is excluded from the withdrawal.
End of revocation
If the goods are found to have been damaged in transit, the recipient must immediately report the damage to the carrier (shipping service). Other recognizable transport damage must be reported to us in writing no later than 2 days after receipt of the goods.
We are not liable for defects that arise as a result of incorrect handling, normal wear and tear or external influences. In the case of repairs to the goods in-house or by third parties, which are carried out without our written consent, the warranty claim against us expires.
8.1 The online shop is liable in cases of willful intent or gross negligence in accordance with the statutory provisions. The liability for guarantees is independent of fault. The online shop is only liable for slight negligence in accordance with the provisions of the Product Liability Act, due to injury to life, limb or health or due to the breach of essential contractual obligations. The claim for damages for the slightly negligent breach of essential contractual obligations is limited to the contract-typical, foreseeable damage, unless liability is due to injury to life, body or health. The online shop is liable to the same extent for the fault of vicarious agents and representatives.
8.2 The regulation of the preceding paragraph (8.1) extends to compensation for damages in addition to the service, the compensation for damages instead of the service and the claim for compensation for futile expenses, regardless of the legal reason, including liability for defects, delay or impossibility.
9. Data protection
The data you transmit will only be used by us to process your orders. All your data will be treated in strict confidence. We only pass on the data to third parties (e.g. shipping services) if this is necessary for order processing. The order data is encrypted and securely transmitted, but we assume no liability for data security during these transmissions over the Internet (e.g. due to technical errors on the part of the provider) or for any criminal access by third parties to files on our website. Access data for the customer login, which are transmitted to the customer at the customer's request, must be treated as strictly confidential by the customer, as we do not accept any responsibility for the use and application of this data.
All third-party logos, images and graphics shown are the property of the respective companies and are subject to the copyright of the respective licensor. All photos, logos, texts, reports, scripts and programming routines shown on these pages, which are in-house developments or have been prepared by us, may not be copied or used in any other way without our consent. All rights reserved.
We have no influence on items that are removed from the range by our suppliers and are therefore no longer available or the type and design have been changed. If the supplier offers us a replacement item, we will inform you about it. Your statutory rights are unaffected.
12. Links on our pages
With the judgment of May 12, 1998 - 312 O 85/98 - "Liability for links", the district court of Hamburg decided that by placing a link one may be jointly responsible for the content of the linked page. According to the District Court, this can only be prevented by expressly distancing oneself from this content.
We hereby expressly distance ourselves from all content on all linked pages on our homepage. This declaration applies to all links on our website.
13. Validity of the terms and conditions
With an order, the general terms and conditions of the online shop are accepted. Should any provision of these general terms and conditions be void, for whatever reason, the validity of the remaining provisions shall remain unaffected.